If you do receive a package with a damaged item, please take a photo of both the damaged item and the damaged packaging it came in. We also offer refunds on all merchandise damaged in the post, although we will do everything in our power to ensure your item is packaged properly to arrive safely. We are unable to refund any shipping fees that may occur for the original order and return.
Once the item is received and determined to be in good condition, a refund/exchange will be issued. To return an online order, simply email us at with your order number and the reason for the return/exchange. All original tags must be attached and accompanied by the original receipt.Īll sale items, jewelry, under garments and seasonal home decor and accessories are final sale! Merchandise must not be worn, washed or damaged. Sorry No refunds.Īll regular priced items purchased online within 15 days will be eligible for exchange/store credit or refund. Your item must be unworn and in the original purchase condition with all tags attached and accompanied by the purchase receipt.Īll discounted and sale items are final sale.Īll regular priced items purchased in store within 15 days will be eligible for exchange/store credit. We are pleased to offer an exchange or store credit on all regular priced merchandise until Januwith the exception of seasonal product, underwear, dresses and accessories/jewelry which are final sale. If an item is sold out you will be notified via email and given a refund immediately. We work hard to keep our inventory updated at all times, but item availability is not always guaranteed. Please allow 24 hours to confirm status and condition of your purchase. Our product is pulled from our 124 Street shop in Edmonton.
*We are currently unable to ship outside of Canada Official stance of the post office: 2 weeks or less We do our best to estimate the shipping times, but sometimes the package can be held up by customs while entering the destination country, therefore these are approximate shipping times, but pretty darn close: We ship out from 10177, 125 St NW, Edmonton, AB. On rare occasions shipments may take longer than 3 days to ship out, but you will be notified by email if that is the case. We ship out packages three times a week, usually within 3 business days.
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